Client Services Administrator

We are expanding……..

We are seeking to recruit an experienced Client Services Administrator to join our busy team, working directly with the Group CEO providing administration support to his high net worth client base. The right candidate must be able to work within a team environment and have the confidence to deal directly with clients and providers.

We are looking for an individual who has drive and determination to succeed in their role, with an eye for detail, a willingness to learn and a “can do” attitude.  The individual must have previous experience with the Financial Services Industry and ideally have commenced qualifications towards their diploma with the CII.

About us

Formed in 2006 by Phil Rose, Independent Financial Advisor Limited was the 1st firm in the North West to be awarded Chartered status. We launched our Investment Committee in 2009 and the company has enjoyed continued growth ever since, with offices now in Ramsbottom, Leeds, Chester and Skipton. The Rosebridge brand was introduced in 2015 and is now our primary trading style.

Our CEO was awarded the Personal Finance Society (PFS) Chartered Financial Planner of the year 2017. As such, we encourage all staff to study and work towards Chartered status. We work together to set goals, fund all education, provide study leave and reward exam success with pay rises.

Key Responsibilities

 Client Services Administrator

  • Provide “Pre Sales” administration support to Paraplanner/Advisers, including Preparation of Engagement Letters, provision of Letters of Authority/Change of Agency Letters, downloading of Fact Find for completion, Client Agreement, Obtaining Provider Application Forms, setting up File for new clients, obtain valuations of existing client policies, obtaining quotes, as requested.
  • Provide up to date Valuations to Paraplanner/Advisers in respect of existing clients prior to meeting with client using back office software.
  • Provide any relevant support information regarding existing clients to Adviser prior to meeting with client.
  • Ensure back office software is kept up to date
  • Maintain and update email list used by Head Office to issue Newsletters.
  • General client account maintenance
  • Filing and other ad-hoc administrative duties as and when required.
  • To answer telephone and deal with initial telephone enquiries.
  • To answer intercom to meet and greet visitors.
  • To provide administration services to Advisers and their team as required
  • Managing Adviser diaries, work logs and meetings.
  • Maintain and develop their personal knowledge and qualifications to improve their ability to support both colleagues and clients. Participate in appropriate company and departmental training, competence and development initiatives.

Key Competencies

  • Quality service delivery – Consistently develops and delivers excellent service to clients, colleagues & advisers, supporting the products & services provided and adhering to TCF principles at all times. Has excellent attention to detail & provides a quality assurance check
  • Communication & relationships – Develops effective and enduring relationships through appropriate verbal/written/IT skills. Relates well to all people, internally and externally. Can handle & resolve issues, diffusing situations comfortably using diplomacy and tact. All communication must be concise, clear, understandable, effective and constructive
  • Team working & collaboration  – Understands their role within a team & the impact on others. Consistently endeavours to support colleagues & collaborate to achieve results
  • Planning & prioritising  – Can plan & prioritise work effectively in order to deliver good outcomes for both the client & the company. Uses time well and stays focused to ensure work is completed; consistently meeting commitments and deadlines. Determines tasks and communicates realistic timescales
  • Using systems & processes – Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements. Embraces change and is proactive in suggesting methods and procedures to help improve processes and performance.

Core Benefits 

Holidays: 25 days

Pension Scheme: 3% Employer and 4% Employee contributions

Death in Service: 4 x salary

Competitive Salary

Job Category: Client Services Administrator
Job Type: Full Time
Job Location: Ramsbottom

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